ORELISAtelier

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ORELIS atelier

FAQ

Everything you need to know about our handcrafted earrings.

Orders & Shipping

Standard shipping: 3–7 business days. International: 7–14 business days. Express options available at checkout.

Yes! Free shipping on all orders over $50.

Once your order ships, you'll receive a WhatsApp message with your tracking number.

Orders can be modified within 2 hours of placement. After that, contact us immediately via WhatsApp.

Returns & Exchanges

14-day returns on full-price items. Items must be unworn, with original packaging. As each piece is handmade, slight variations are not defects.

Sale items are final sale.

Refunds are processed within 5–7 business days after we receive your return.

Materials & Care

All earrings are handcrafted from premium polymer clay, a durable and lightweight material. All posts and ear wires are hypoallergenic stainless steel or gold-fill.

Yes! We use hypoallergenic stainless steel or gold-fill posts and ear wires on all pieces.

Avoid prolonged exposure to water, perfumes, and direct sunlight. Wipe gently with a soft cloth to clean. Store in a dry place.

Colours are sealed with a protective varnish for durability. With proper care, your earrings will maintain their colour beautifully.

Payment

Visa, Mastercard, Cash on Delivery (COD), and Bank Transfer.

Yes, COD is available. Payment is collected at the time of delivery.

Absolutely. All bank transfer details are shared privately via WhatsApp.

Custom Orders

Yes! We love creating custom pieces. Reach out via WhatsApp with your ideas β€” colours, shapes, or inspiration images.

All orders come beautifully packaged. For gifting, mention it in your order and we will include a handwritten note.

Absolutely! We offer bulk pricing for weddings, events, and wholesale. Contact us via WhatsApp to discuss.